Borland產(chǎn)品的老用戶(hù)，只要上 BDN(Borland Developer Network) 的，都會(huì)熟悉這樣一副尊容：

這個(gè)大胡子，就是Borland負(fù)責(zé)開(kāi)發(fā)者社區(qū)的副總裁David Intersimone。因?yàn)镮ntersimone這個(gè)詞不好記，社區(qū)里面習(xí)慣叫他做“David I”。當(dāng)年在BDN上，該老兄的相片是在首頁(yè)可以看到的；而且，隔一段時(shí)間還有他介紹社區(qū)新內(nèi)容的文字。

BND是了解Borland技術(shù)資訊的重要途徑，另外一個(gè)途徑是Borland Newsgroup。從初學(xué)Delphi開(kāi)始，我就一直在Borland Newsgroup上提問(wèn)、獲得回答，也嘗試回答別人的問(wèn)題。混Borland Newsgroup的，都熟悉Team B——這個(gè)神秘的組織，不知疲倦地為開(kāi)發(fā)者提供支持，回答大家的各種問(wèn)題。

現(xiàn)在David I要來(lái)中國(guó)訪(fǎng)問(wèn)了，遲了許多年。中國(guó)的Borland開(kāi)發(fā)者社區(qū)正在被有意或無(wú)意地放棄，逐漸走向衰落。世事滄桑，令人感慨。《程序員》雜志要對(duì)David I做一個(gè)專(zhuān)訪(fǎng)，孟巖問(wèn)我想問(wèn)什么問(wèn)題，我說(shuō)特別想知道Team B的一些情況。今天孟巖給我發(fā)來(lái)了David I的答復(fù)，篇幅關(guān)系，這些答復(fù)不會(huì)出現(xiàn)在雜志上。謝謝孟巖的訪(fǎng)問(wèn)和翻譯。下面是David I關(guān)于Team B的說(shuō)明：

TeamB是10多年前作為一項(xiàng)試驗(yàn)而創(chuàng)建的，目的是讓Borland產(chǎn)品的高級(jí)用戶(hù)回答其他用戶(hù)的技術(shù)支持問(wèn)題。最初的計(jì)劃非常簡(jiǎn)單：確定最有經(jīng)驗(yàn)的用戶(hù)，并從中選出一些愿意共享自己知識(shí)的人員組成一個(gè)團(tuán)隊(duì)。然后為他們提供免費(fèi)產(chǎn)品作為回報(bào)。讓他們回答其他用戶(hù)的問(wèn)題。現(xiàn)在的teamB由各行業(yè)的各種人員組成，包括以前的大學(xué)教授、項(xiàng)目經(jīng)理、優(yōu)秀的開(kāi)發(fā)人員和咨詢(xún)師。Borland用戶(hù)社區(qū)比以前更依賴(lài)于TeamB來(lái)獲取及時(shí)、準(zhǔn)確的問(wèn)題答案。在新聞組經(jīng)常會(huì)發(fā)現(xiàn)這樣的消息，感謝TeamB解決了威脅到重要項(xiàng)目或任務(wù)正常進(jìn)行的問(wèn)題。因?yàn)門(mén)eamB成員不是Borland的員工，因此他們更能夠坦言關(guān)于Borland市場(chǎng)表現(xiàn)的各方面實(shí)際的觀(guān)點(diǎn)。包括但不限于產(chǎn)品開(kāi)發(fā)、市場(chǎng)銷(xiāo)售和支持方面。大多數(shù)TeamB成員作為開(kāi)發(fā)者，他們共同關(guān)注著開(kāi)發(fā)者社區(qū)。開(kāi)發(fā)者社區(qū)的關(guān)注問(wèn)題將通過(guò)TeamB引起B(yǎng)orland公司的注意。

附英文原文：

If you've ever visited Borland's newsgroups at newsgroups.borland.com, or visited the CompuServe forums dedicated to support of Borland products before the newsgroups opened, it's a foregone conclusion that you've seen posts from members of TeamB.

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TeamB was created more than 10 years ago as an experiment in encouraging advanced users of Borland products to answer other users' technical support questions. The original plan was deceptively simple: Identify your most knowledgeable users. Find those among them who most enjoy sharing their know-how. Organize them into a team. Offer them free product and benefits in return for their time. Let them loose to answer other users' questions.

Today, the team is composed of a mixed group of people from backgrounds as varied as the industry itself; former university professors, project managers, hotshot developers, and consultants. More than ever, Borland's community of users depends and relies on TeamB to receive timely and accurate answers to their questions. It is not uncommon to read a message in the newsgroups thanking TeamB for solving a problem that was threatening to delay an important project or task.

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Because TeamB members are not Borland employees, they tend to be outspoken with their opinions on virtually all aspects of Borland's presence in the market, including but not limited to product development, marketing, and support. Being, for the most part, developers themselves, TeamB shares the concerns of the developer community. If there is an issue of concern to the developer community, it has likely been brought to the attention of Borland by TeamB.

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